Here at CubicZirconiaEarrings.co.uk we are confident that you will be more than satisfied with your purchase, however, in the event that you recieve a damaged or broken item please read below abbout what to do, or contact us now via our Contact Page Here!
Accepting Returns
Due to the nature of the product and for health and safety reasons, we do not accept returns unless your item is damaged or broken on delivery. If you recieve your item and it is damaged or broken on delivery or alternatively the wrong item, then please get in touch immediately via our contacts page HERE.
Return and Exchange Instructions 1) Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue exchanges/refunds for items lost or damaged due to insecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
2) Complete the return form. It must be filled out in full, including your reason for return/exchange and all other information necessary to process your refund promptly.
3) Save a copy of the packing slip for your records. 4) To send your package, use the address on the form and ship via postal mail. Please allow up to 30 days for credits to appear on your credit card statement if a refund is authorized. Please Note: You should NOT write jewelry or other jewelry-related words anywhere on the package, as this invites possible theft of the package.
Refund & Exchange Processing
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 5 to 10 business days to process upon receipt of the item. Please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives HERE.
If you have any questions or queries regarding our returns policy or regarding an item you have purchased, do not hesitate to get in touch with us on info@cubiczirconiaearrings.co.uk or CLICK HERE.
